Consulting through URN Labs ↗

Cloud platforms and AI agents that hold their boundaries in production.

I’m a CTO and fractional technical lead for B2B SaaS teams. My work sits where systems break: between tenants, between clouds, around permissions, and between an AI agent and a write.

Pick a time on Cal.com, or request one by email.

Usman Ramzan
~50 s
tenant provisioning, down from 8–10 min
Multi-cloud Kubernetes platform, 2025–
$15–20K/mo
lower cloud spend, 10–15% of the bill
Unifonic, AWS → OCI, 2024–25
10B+
messages a year through infrastructure I helped run
Unifonic, ~300 Kubernetes nodes
0
customer-facing downtime across ~40 app moves
Unifonic, ~10 teams

How I work

About me ↗
  1. 01

    Make the platform boring

    Multi-cloud Kubernetes, migrations, CI/CD and cost controls that run without heroics. Downtime is the most expensive feature anyone can ship.

  2. 02

    Draw the boundaries

    Tenant isolation, access control and compliance designed in from the start, and failing closed. SOC 2, HIPAA and GDPR are how a company proves it to customers.

  3. 03

    Let agents work inside them

    AI assistants and agents that read, propose and apply through narrow, authorized tools, with human approval wherever an action matters.

Where I can help

For founders and engineering leads who need a clear plan and help carrying it through.

01

Fractional CTO

You need senior technical ownership before hiring a full-time CTO.

Architecture and roadmap review, build-versus-buy decisions, and priorities your team can execute.

How we’d work together ↗

03

AI-agent engineering

You want an AI assistant or agent that can do useful work within clear boundaries.

Workflow design, retrieval, tool integration, evaluation, and approval gates around consequential actions.

How we’d work together ↗

Selected case studies

All case studies ↗

Client identities stay private. Sectors, scale and numbers are real. Full experience ↗

People I’ve worked with

Short excerpts from public LinkedIn recommendations about earlier collaboration.

“deep technical expertise, ownership, and a strong sense of accountability.”
Mohammed Al-Mahdawi ↗Senior Engineering ManagerOctober 19, 2025
“calm leadership, collaborative spirit, and mentoring nature.”
Ahmad Alhaj Alabdulla ↗Software Engineering ManagerOctober 15, 2025
“Dependable, reliable, and sincere”
Mohamed Sakher Sawan ↗Co-founder & COOSeptember 10, 2025
Read the full recommendations on LinkedIn ↗

Notes from the work

All writing ↗